Refund policy

At Dymatt Wear, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

Be unused, unworn, and unwashed.
Have all original tags attached.
Be in their original packaging.
Be free of stains, odors, makeup, perfume, pet hair, or any signs of wear.

For hygiene reasons, swimwear must have the original hygienic liner intact to qualify for a return.

Items that do not meet these conditions cannot be accepted.

Non-Returnable Items

The following items are not eligible for return:

Gift cards.
Final sale or clearance items (unless required by law).
Products that have been worn, washed, damaged after delivery, or returned without the original hygienic liner (for swimwear).

Exchanges

We currently offer exchanges for size or color, subject to product availability.

If the requested item is unavailable, we will issue a refund once the returned item has been inspected and approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.